Face to Face Counselling is an independent, non-profit-making organisation run by volunteers. It is geared towards clients aged 18 and over, on no income or low income (up to £23,000 per annum), resident in the Greater Manchester area. Clients contribute £5-£20 per session, based on a sliding fee scale. We are based in Chorlton-cum-Hardy, South Manchester and offer 1:1 counselling for adults (18 & over) on low income with sessions available in person, by telephone and online. At present, we do not offer counselling for children & young people.

Please note you are likely to be offered an appointment sooner if you are flexible in terms of your availability, willingness to see a trainee counsellor, preference for mode of accessing counselling (phone/online/in person) and therapist gender. Requests for in person counselling are likely to incur longer waiting times.

About our service

How to join our waiting list:

Email: [email protected] and you will receive an autoreply detailing the information that we require in order to add you to our waiting list. This is the quickest way to join the waiting list. Alternatively, download our Digital Referral Form: F2F Counselling Service Digital Referral Form Aug 23, returning to: [email protected].

For those without internet access only, you can join the waiting list by calling 0161 881 1535, leaving your name, phone number and confirming if it is OK for us to leave a message on your phone. We will then call you back to take further details. It may be some time before you receive a call back as this is dependent on volunteer availability, but if you have not heard from us within 2 weeks of your call, please do call again.

Other important information:

Our policy is that for all clients that have been in receipt of a counselling interaction through ourselves (or through other providers), we require you to wait at least 9 months before we will consider requests to be placed back on our waiting list for a further counselling interaction.
Furthermore, as we are an organisation that has limited resources and which strives to offer support to as many individuals as possible resident in the Greater Manchester area and on a low income, we are unable to provide access to further counselling support in instances where any of the following apply:

  • The client concerned has received more than 2 counselling interactions (series of counselling sessions) with Face to Face Counselling Service in any given 7 year rolling period.
  • The client concerned has a presentation whose needs cannot be appropriately met by Face to Face Counselling Service.
  • Where it is deemed that the limit of what Face to Face Counselling Service can offer has been reached through previous counselling interactions.

Low Income

Face to face provides counselling specifically for people on low income.

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Young People - please note: only a limited service is available at this time

Counselling for young people aged 13-18 years.

Find out more