Information for Volunteers

Having recently taken on five new trainees in June 2022, we are not currently offering any further student placements. Please check this space in 2023 for details of new trainee recruitment campaigns.

Face to Face was set up in 1993 as a voluntary organisation. We adopted a constitution in 2004 and in April 2011 gained Charitable Status in response to a growing need for accessible counselling services in Greater Manchester. We are staffed solely by volunteers, all of whom at present are either qualified counsellors or trainees. We thrive on funding gained from funding bids and contributions from clients of between £5 and £16 per session.

Face to Face is a highly accessible service that allows self referral for any adult or young person on a low income experiencing emotional distress. At present sessions are open-ended allowing clients suffering long-term and enduring emotional distress to benefit.

A very high level of commitment to the organisation, to individual personal development and to the continued enhancement of counselling skill is necessary for Face to Face counsellors, all of whom are selected on the basis of their personal suitability. It is our belief that autonomy, self awareness, acceptance, respect of difference, empathic ability and an ongoing endeavour to be non-judgemental and congruent are amongst the essential pre-requisites to working effectively as a counsellor within our organisation. Prospective counsellors are short-listed and then asked to for interview. Successful candidates are subject to satisfactory CRB clearance and are asked to agree to work within the Face to Face Agreement and the BACP Ethical Framework. They are required to have individual BACP membership and ongoing external caseload supervision.

Face to Face provides the opportunity for students on recognised college/ university courses and qualified counsellors to further their counselling skills but, in order to maintain continuity for clients and the organisation, Face to Face’s expectation is that counsellors will give a voluntary commitment of at least 1 year and endeavour to commit to 2 years plus. Within this time we ask for a weekly commitment of between 2 and 5 client hours per week with additional administration and cleaning duties. To be effective as an organisation our requirement is that counsellors will take on a responsibility- anything from stamp monitor to development of policies/fundraising.

Face to Face is also interested in recruiting qualified voluntary counsellors who wish to extend their experience/ professional development. Each counsellor is given the opportunity to be a member of Face to Face by completing a membership form. Membership entitles the volunteer to a vote and terminates on leaving Face to Face unless an ‘Extended Membership Form’ is completed. If, after a probationary period of 6 months or at any subsequent time, Face to Face has irresolvable concerns about a counsellor’s work he or she would be asked to leave the organisation. Face to Face adheres to BACP Ethical Framework but also expects counsellors to comply efficiently with our administrative procedures and the need for good communication. Confidentiality is of the utmost importance and applicants are required to conform to Face to Face procedures. Counselling work is currently covered by Face to Face Group Professional Indemnity Insurance.


Counselling sessions are by appointment only. Appointments are available 7 days a week and also in the evenings. Sessions are delivered in person, by phone, and online.


Face to Face Counselling
St. Clement's Church
St. Clement's Road
M21 9AE

Tel: 0161 881 1535

Email: [email protected]

Registered Charity No. 1141342